Refund Methods and Timeframe
Release Date：2019-07-28 18:20 Views：615
I. Refund Policy
Refund Methods
To ensure timely processing, we only support refunds to account balance and original payment method refunds. If a refund cannot be completed on the same day, it will be issued to your account balance.
Situations where same-day refunds may not be possible include:
Refund amount exceeds the limit set by China Merchants Bank (CMB).
Refunds to non-CMB bank cards require contacting the customer for account details.
For orders with online deposit payments, deposits and remaining balances must be refunded separately.
Undelivered Orders via Standard Shipping
If the order was not signed for or delivery failed, once the item is returned to our warehouse and passes inspection, we will proceed with the refund.Returns
For return requests submitted within 7 days of receiving the goods, once approved and after the item is returned and inspected, we will process your refund.Multiple Payment Methods
If multiple payment methods were used, the refund will be distributed proportionally according to the amount paid by each method.Refunds to Account Balance
Refunds issued to your account balance can be used for future purchases or withdrawn upon request.
Friendly Reminders:
If a coupon was used for the order, it will not be reissued upon cancellation or return.
If store-issued vouchers were used and the order is canceled, undelivered, unsigned, or partially out of stock, the vouchers will not be reissued.
To check your refund status, go to "My Account" > "Account Balance".
If the reason for the return is not due to Global Mall, the buyer will bear any return shipping and refund handling fees.
II. Refund Confirmation Notification
Once your refund request is submitted and approved, Global Mall will notify you via SMS. Please check your account based on the expected refund processing time.
III. Refund Timeframes by Payment Method
| Payment Method | Refund Method | Processing Time | Estimated Time to Receive Funds | Refunded To |
|---|---|---|---|---|
| Amazon Pay | Original payment method | 1–3 business days after cancellation or return | 2–5 business days | Payment method used on Amazon Pay |
| Credit Card (Visa, MasterCard, etc.) | Original payment method | 1–3 business days after return is received | 5–10 business days | Credit card account used at checkout |
| Debit Card | Original payment method | 1–3 business days after return is received | 5–7 business days | Debit card account used at checkout |
| PayPal | PayPal | 1–3 business days after return is received | 3–5 business days | Original PayPal account |
| Apple Pay | Apple Pay | 1–3 business days after return is received | 3–5 business days | Original Apple Pay method |
| Amazon Gift Card | Refund to gift card | Within 1 business day | Immediate | Amazon Gift Card balance |
| Cash on Delivery (COD) | Refund to Amazon account balance | Within 1 business day | Immediate | Amazon account balance |
| In-store Pickup (if applicable) | Refund to Amazon account balance | Within 1 business day | Immediate | Amazon account balance |
| Wire Transfer | Refund to Amazon account balance | Within 1 business day | Immediate | Amazon account balance |
Special Notes:
Refunds to international bank cards (especially from outside the U.S.) may take longer depending on the issuing bank’s processing times.
Credit card refunds may appear on your statement within 7–15 business days, especially for "card not present" transactions.
For security purposes, if you request a manual refund to a specific bank account, you must contact Amazon Customer Service in advance. The refund recipient’s name must match the name on the original order.